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IT Support Meow

Privacy Policy

Last updated: 6 January 2026

1. Introduction

IT Support Meow ("we", "us", "our") provides IT support and consultancy services. We are committed to protecting the privacy and security of personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our services, website, or contact us.

2. Data Controller

IT Support Meow operates as a sole trader and is the data controller responsible for your personal data.

Contact details:
Email: enquiries@itsupportmeow.com

3. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity data: name, job title, company name

  • Contact data: email address, phone number, postal address

  • Technical data: IP address, device information, operating system, browser type

  • Service data: IT system details, support tickets, configuration data

  • Billing data: invoices, payment records (we do not store full card details)

  • Communication data: emails, messages, and call records related to support requests

4. How We Collect Data

We collect personal data through:

  • Direct contact (email, phone, website forms)

  • Service agreements and contracts

  • Remote support tools (with your consent)

  • Cookies and website analytics (if applicable)

5. How We Use Personal Data

We use personal data to:

  • Provide IT support and consultancy services

  • Manage client relationships and contracts

  • Communicate about support requests and services

  • Issue invoices and manage payments

  • Maintain security of systems and services

  • Comply with legal and regulatory obligations

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: to deliver agreed IT support and consultancy services

  • Legal obligation: accounting, tax, and regulatory compliance

  • Legitimate interests: service delivery, system security, fraud prevention, and service improvement

  • Consent: marketing emails and non-essential cookies

7. Data Sharing

We may share personal data with:

  • Trusted third-party service providers (e.g. cloud services, remote support tools, accounting software)

  • Legal or regulatory authorities when required by law

All third parties are required to process data securely and in accordance with data protection laws.

8. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls and authentication

  • Encryption where appropriate

  • Secure backup and recovery procedures

  • Confidentiality obligations

9A. Remote Support & Client Systems Access

As part of providing IT support services, we may access client systems remotely or on-site. This access is strictly limited to what is necessary to deliver the agreed services.

Remote access is only carried out:

  • With client authorisation

  • Using secure, reputable remote support tools

  • In accordance with confidentiality and data protection obligations

We do not intentionally access personal files or data unless required to resolve a support issue, and all access is handled confidentially.

10. Data Retention

We retain personal data only for as long as necessary:

  • Client records and invoices: up to 6 years after contract end (HMRC and legal requirements)

  • Support records: as long as required to provide services and maintain service history

  • Marketing data: until consent is withdrawn or you unsubscribe

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

11A. Marketing Emails & Unsubscribe

We may send marketing emails about our services, updates, or relevant offers where you have provided consent or where permitted under applicable law.

You can withdraw your consent or unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email, or

  • Contacting us directly using the details in this policy

We do not sell or share your personal data with third parties for their own marketing purposes.

To exercise your rights, contact us using the details above.

12. Cookies

Our website uses cookies to ensure proper functionality, analyse traffic, and improve user experience. This may include essential cookies and analytics cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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